Refund & Cancellation Policy
Last updated: March 2026
This Refund & Cancellation Policy outlines how cancellations, changes, and refunds are managed for services provided by Cunningham Event Operations (“we”, “our”, “us”). Our goal is to maintain clarity, fairness, and professionalism for all clients.
1. Booking Confirmation
A booking is confirmed once:
- a quote or proposal has been accepted, and
- a deposit or initial payment has been made (if applicable)
Once confirmed, your event date and service allocation are reserved exclusively for you.
2. Deposits & Payments
Deposits
Deposits are generally non‑refundable, as they secure your event date and cover initial planning and administrative time.
Progress Payments
Any progress payments made toward your event are applied to work already completed and time allocated.
Final Payments
Final payments are due by the date specified in your quote or service agreement.
3. Client Cancellations
If you choose to cancel your booking:
More than 30 days before the event
- Deposits remain non‑refundable
- Any additional payments may be refundable at our discretion, minus work already completed
Within 30 days of the event
- All payments made are non‑refundable
- This reflects the time allocated, preparation completed, and the inability to rebook the date
4. Rescheduling
We understand that plans can change.
If you need to reschedule:
- We will make every effort to accommodate your new date
- Rescheduling is subject to availability
- Additional fees may apply if the new date requires additional work or falls in a peak period
- If we are unavailable for the new date, the cancellation policy applies
5. Cancellations by Cunningham Event Operations
In the rare event that we must cancel due to unforeseen circumstances:
- You will receive a full refund of any payments made
- We will provide reasonable assistance in recommending alternative coordinators or suppliers
- We will not be liable for additional costs incurred by the client
We take every measure to avoid cancellations and prioritise continuity of service.
6. Changes to Services
If you request changes to your service package:
- Adjustments may affect pricing
- Additional work will be quoted and agreed upon before proceeding
- Reductions in scope do not automatically result in refunds
7. No‑Show or Limited Access on Event Day
If we are unable to perform services due to:
- restricted venue access
- incomplete client preparation
- missing information
- unsafe conditions
- or other factors outside our control
No refunds will be provided.
We will always communicate clearly to avoid these situations.
6. Contact Us
If you have questions about this Refund & Cancellation Policy, please contact:
Cunningham Event Operations
Email: shantell@cunninghamevents.com.au
Location: Canberra, ACT